Office Coordinator (CNA required)

The CNA Office Coordinator sssists with all areas of operations, including intakes, clients, caregivers, and scheduling.  This individual may directly interface with clients regarding originating service plans, scheduling and supervising care. Primary duties include coordinating caregiver needs including supervisory visits, reviews, and keeping up to date with documentation and filing. Regularly works as a caregiver as part of client interfacing team.

 
ESSENTIAL DUTIES
Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
▪        Answers the telephone and performs Intakes. 
▪        Orient caregivers and maintains current caregiver files in accordance with policies and procedures. 
▪        Conducts hands on training for Caregiving staff. 
▪        Welcomes visitors, in person or on the telephone, answering or referring inquiries appropriately. 
▪        Visit prospective clients/clients after referrals are made to introduce FirstLight Home Care.
▪        Fill shifts regularly when needed to fill in for schedule, and as training and mentoring for caregiver staff. 
▪        Understands and adheres to established FirstLight Home Care policies and procedures. 
▪        May perform initial and ongoing in-home evaluation, caregiver introductions and supervision of services. 
▪        Completes appropriate visit records in a timely manner as per FirstLight Home Care policy. 
▪        Handles coordination of care for client services as they arise during assigned shifts. 
▪        Reports changes in client condition to agency employees involved in client’s care. 
▪        Takes part in on-call rotation after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes. 
▪        Assists with weekly schedule and contacts care providers to communicate day to day changes. 
▪        Performs continuing and on-going caregiver training. 
▪        Coordinates all caregiver reviews, training, and supervisory visits. 
▪        Contributes to team effort by accomplishing related results as needed. 
▪        Utilizes and maintains FirstLight Home Care computerized electronic platforms proficiently (Axxess Home Care)

 QUALIFICATIONS
 
CERTIFICATION, LICENSURE, & REGISTRATION 
▪        Possess and maintain a valid driver’s license and maintain valid auto insurance. 
▪        CNA certification required.